Aims

We aim to obtain the very best results and to promote progress in the field of Medical Science our first concern being the well-being and satisfaction of our patients, who are always our first priority.

Quality Policy

Our medical centre maintains a high quality standard through a combination of medical care, research, teaching and social commitment. We are committed to offering our patients comprehensive medical care by providing treatments based on state-of-the-art techniques in a friendly, welcoming environment.

In order to achieve of this, we have established the following quality values that all our staff must adopt and respect:

  • As an ethical criterion, to give priority to respect of the patient’s freedom to make their own decisions.
  • To improve success rates with the least possible effort from the patients and adequate commitment on behalf of the organisation.
  • To provide outstanding customer service by means of ensuring that all quality criteria are met.
  • To ensure correct diagnosis and treatment of our patients by personalised customer service and treatments.
  • To work in accordance with the quality system in order to achieve optimum organisation and control of our company.
  • Continuous innovation with regard to methods of diagnosis and treatment.
  • Continuous staff training and staff motivation, resulting in higher levels of customer satisfaction.

In order to ensure that these values are adopted, the Management has decided to introduce the System for the Quality Improvement of Private Medical Care,which obtained the sign SEP sign and an international certificate in accordance with the norm ISO 9001:2000. Furthermore, our quality programme includes an evaluation by the foremost standards of heathcare accreditation.

Instituto Bernabeu´s Management will provide all necessary resources and promote the proposed activities for improvement in order to achieve our objectives.

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